Customer Satisfaction
After each clean your customer is asked to rate it out of four stars. You find out about a problem the same day — not months later when they've already gone. And every happy rating turns into a prompt to leave you a public review.
Every clean rated out of four stars, straight from the customer.
Customer Satisfaction, step by step
The clean gets rated
Your customer is asked to score the clean out of four stars.
Problems reach you straight away
A low score tells you there's an issue while you can still put it right — instead of an unhappy customer going unnoticed until they cancel.
Happy customers become reviews
When someone leaves a score they're prompted to post a public review, so your good work builds up the reviews and trust that win you the next customer.
Show off your verified ratings
Copy your PanePal ratings link and share it on Facebook, WhatsApp or your Google profile — a page of real ratings from real customers. Once you reach 20 ratings, a ratings badge appears on your PanePal website too.
What it's worth
You stop losing customers you never knew were unhappy — and the happy ones do your advertising for you.
More ways PanePal grows your business
Customer Value Score
Every customer ranked by income, loyalty and referrals — so you know who's really worth keeping.
Pricing Optimiser
Find the customers paying below your average price — a small rise across the round is worth hundreds a year.
Referral Tracking
See who's sending you new business, what it's earned you, and which referrals still need chasing.
Hourly Earning
What you really earn per hour once travel and the gaps between jobs are counted.
Customer Rewards
Referral discounts, loyalty rewards and a monthly prize draw — reasons for customers to stay and tell their friends.
Ready to grow your window cleaning business?
Start your 14-day free trial today — no card needed.